CAHPS for ACOs Survey Vendor Training

Survey vendors must complete the following trainings for performance year (PY) 2021, which consists of one self-guided computer-based session and one webinar.

CAHPS for Accountable Care Organizations and Merit-based Incentive Payment Systems Survey Vendor Training – A combined training for CAHPS for ACOs and CAHPS for MIPS. This self-guided computer-based training will cover content related to: Survey Overview and Background; Sample Design and Patient Selection; Data Analysis and Public Reporting; Roles and Responsibilities; CMS DUA; Data Collection Protocol; and Vendor Oversight. (May 2021)

  • Required for all conditionally-approved CAHPS Survey for MIPS and ACOs Survey Vendors
  • Key vendor and/or subcontractor staff required to complete training include:
    1. Project Manager;
    2. Information Systems Specialist and Computer Programmer(s)/Developer(s);
    3. Call Center Supervisor; and
    4. Mail Center Supervisor

PY 2021 ACO and MIPS Survey Training Module 1 (Survey Overview and Background; Sample Design and Patient Selection; Data Analysis and Public Reporting) Training Slides are available to view and download.

PY 2021 ACO and MIPS Survey Training Module 2 (Roles and Responsibilities; CMS DUA; Data Collection Protocol; and Vendor Oversight) Training Slides are available to view and download.

CAHPS for Accountable Care Organizations and Merit-based Incentive Payment Systems Survey Vendor Training – This webinar will cover data-specific content common to both the CAHPS for ACOs and CAHPS for MIPS Surveys, including: Data Safeguarding; Data Coding; File Preparation; and Data Submission. (November 4, 2021) 

  • Required for all approved CAHPS for MIPS and ACOs Survey Vendors to maintain approval status.
  • Staff members fulfilling the roles of Project Manager, Information Systems Specialists and Computer Programmer/Developer(s), Data Administrator, and Back-up Data Administrator are required to attend.

PY 2021 CAHPS for MIPS Survey and CAHPS for ACOs Survey Data Training Agenda is available to view and download.

PY 2021 CAHPS for MIPS Survey and CAHPS for ACOs Survey Vendor Data Training Slides are available to view and download.

Note that there are no registration fees associated with training.

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

The sample survey (mail version) for performance year 2021 is now available. 

Click the Survey Vendor Participation Process for New Vendors link above for steps on becoming an approved CAHPS for ACOs Survey Vendor.

The survey administration protocols are contained in the CAHPS Survey for MIPS and Next Generation Model Quality Assurance Guidelines Version 2021.