CAHPS for ACOs Survey Vendor Training

Survey vendors must complete the following CAHPS for ACOs Survey trainings for Performance Year 2019, which consists of two self-guided computer-based sessions and one webinar.

CAHPS for Accountable Care Organizations (ACOs) Participating in Medicare Initiatives: ACO Survey Vendor Training – This self-guided computer-based training will cover content related to: Survey Overview and Background; Sample Design and Beneficiary Selection; and Data Analysis and Public Reporting. (April 15, 2019 to April 26, 2019)

  • Required for all conditionally approved ACO Survey Vendors
  • Key vendor and/or subcontractor staff required to complete training include:
    1. Project Manager;
    2. Information Systems Specialist and Computer Programmer(s)/Developer(s);
    3. Call Center Supervisor; and
    4. Mail Center Supervisor

Training slides from this session are available for viewing and downloading.

CAHPS Survey for Accountable Care Organizations (ACOs) and Merit-based Incentive Payment System (MIPS) Survey Vendor Training – This second self-guided computer-based training will cover content common to both CAHPS for ACOs and CAHPS for MIPS Surveys, including: Roles and Responsibilities; CMS DUA; Data Collection Protocol; and Vendor Oversight. (July 8, 2019 to July 19, 2019) 

  • Required for all approved ACO and MIPS Survey Vendors
  • Key vendor and/or subcontractor staff required to complete training include:
    1. Project Manager
    2. Information Systems Specialist and Computer Programmer(s)/Developer(s);
    3. Call Center Supervisor; and
    4. Mail Center Supervisor

Training slides from this session are available for viewing and downloading.

CAHPS Survey for Accountable Care Organizations (ACOs) and Merit-based Incentive Payment System (MIPS) Survey Vendor Training – This webinar will cover data-specific content common to both CAHPS for ACOs and CAHPS for MIPS Surveys, including: Data Safeguarding; Data Coding; File Preparation; and Data Submission. (November 1, 2019) 

  • Required for all approved ACO and MIPS Survey Vendors to maintain approval status.
  • Staff members fulfilling the roles of Project Manager, Information Systems Specialists and Computer Programmer/Developer(s), Data Administrator, and Back-up Data Administrator are required to attend.

Note that there are no registration fees associated with training. Additional information regarding the third training session will be provided at a later date.

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

Survey instruments for the 2019 performance year.

Click the Survey Vendor Participation Process for New Vendors link above for steps on becoming an approved CAHPS for ACOs Survey Vendor.

The survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines