Survey Vendor Participation Process for New Vendors

Step 1 — Vendor submits Vendor Participation form

  • Review the minimum business requirements for survey vendors and confirm your organization meets these requirements.
  • Visit CMS's Quality Payment Program Resource Library and complete the 2021 CAHPS for MIPS Survey and CAHPS for ACOs Survey vendor participation form. Include, in detail, all subcontractor relationships. Fully document how you’ll fulfill the minimum survey vendor business requirements. Submit your completed application to the Project Team during the registration period, using the email noted on the application. Survey vendor participation for the 2021 survey administration period was open from April 5, 2021 to April 26, 2021.

Step 2 — Vendor successfully completes training

  • Approved applicants (vendors’ and subcontractors’ key staff) must participate in all Training Sessions.

Vendors whose applications are approved, successfully participate in training, and pass a quiz incorporated into the training sessions can become approved vendors. The final list of approved survey vendors is now available on the approved vendor list page.

Approved vendors must follow the procedures in the CAHPS Survey for MIPS and Next Generation Model Quality Assurance Guidelines Version 2021 to maintain their status as a CMS-approved vendor. The vendor application period for the 2021 survey administration is closed.

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

The sample survey (mail version) for performance year 2021 is now available. 

Click here for information about training for survey vendors.

The survey administration protocols are contained in the CAHPS Survey for MIPS and Next Generation Model Quality Assurance Guidelines Version 2021.