Resources

Please click the links below to access additional resources about patient experience measurement and quality improvement.

CAHPS Ambulatory Care Improvement Guide. Practical strategies for using CAHPS as part of your quality improvement efforts.

CAHPS Webcasts. Learn from organizations using CAHPS for quality improvement, and hear updates from experts.

Commentary: the Great Patient Experience Survey Myth. Separate fact from myth about the use and role of patient experience of care surveys.