2019 Survey Instruments

The CAHPS for ACOs Survey for Performance Year 2019 is available below. In addition to updating the year on all files to 2019, the 2019 Cover Letters and CATI Scripts have been revised. 

2019 CAHPS for ACOs Survey Initial Cover Letter (English)
2019 CAHPS for ACOs Survey Second Cover Letter (English)
2019 CAHPS for ACOs Survey (English)
2019 CAHPS for ACOs Survey Instructions and CATI Script (English)

The 2019 optional language survey materials will be posted in the near future.

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

Click the Survey Vendor Participation Process for New Vendors link above for steps on becoming an approved CAHPS for ACOs Survey Vendor.

Click here for information about training for survey vendors.

The survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines