2019 Survey Instruments

The CAHPS for ACOs Survey for Performance Year 2019 is available below. Content of the draft survey may be updated as the survey is finalized. The final survey for Performance Year 2019 will be posted in late spring or early summer 2019.  

Draft 2019 CAHPS for ACOs Survey (English)

Retired Survey Instruments

Performance Year 2018 survey administration ended in January 2019 and the 2018 CAHPS for ACOs Survey materials are available below.

CAHPS for ACOs Survey Materials (English)

2018 CAHPS for ACOs Survey Initial Cover Letter (English)

2018 CAHPS for ACOs Survey Second Cover Letter (English)

2018 CAHPS for ACOs Survey (English) 

2018 CAHPS for ACOs Survey Instructions and CATI Script (English) (Updated 9/19/18)

CAHPS for ACOs Survey Materials (Cantonese)

2018 CAHPS for ACOs Survey Initial Cover Letter (Cantonese)

2018 CAHPS for ACOs Survey Second Cover Letter (Cantonese)

2018 CAHPS for ACOs Survey (Cantonese)

2018 CAHPS for ACOs Survey Instructions and CATI Script (Cantonese)

CAHPS for ACOs Survey Materials (Korean)

2018 CAHPS for ACOs Survey Initial Cover Letter (Korean)

2018 CAHPS for ACOs Survey Second Cover Letter (Korean)

2018 CAHPS for ACOs Survey  (Korean)

2018 CAHPS for ACOs Survey Instructions and CATI Script (Korean)

CAHPS for ACOs Survey Materials (Mandarin)

2018 CAHPS for ACOs Survey Initial Cover Letter (Mandarin)

2018 CAHPS for ACOs Survey Second Cover Letter (Mandarin)

2018 CAHPS for ACOs Survey  (Mandarin)

2018 CAHPS for ACOs Survey Instructions and CATI Script (Mandarin)

CAHPS for ACOs Survey Materials (Portuguese)

2018 CAHPS for ACOs Survey Initial Cover Letter (Portuguese)

2018 CAHPS for ACOs Survey Second Cover Letter (Portuguese)

2018 CAHPS for ACOs Survey (Portuguese)

2018 CAHPS for ACOs Survey Instructions and CATI Script (Portuguese)

CAHPS for ACOs Survey Materials (Russian)

2018 CAHPS for ACOs Survey Initial Cover Letter (Russian)

2018 CAHPS for ACOs Survey Second Cover Letter (Russian)

2018 CAHPS for ACOs Survey  (Russian)

2018 CAHPS for ACOs Survey Instructions and CATI Script (Russian)

CAHPS for ACOs Survey Materials (Spanish)

2018 CAHPS for ACOs Survey Initial Cover Letter (Spanish)

2018 CAHPS for ACOs Survey Second Cover Letter (Spanish)

2018 CAHPS for ACOs Survey  (Spanish)

2018 CAHPS for ACOs Survey Instructions and CATI Script (Spanish)

CAHPS for ACOs Survey Materials (Vietnamese)

2018 CAHPS for ACOs Survey Initial Cover Letter (Vietnamese)

2018 CAHPS for ACOs Survey Second Cover Letter (Vietnamese)

2018 CAHPS for ACOs Survey  (Vietnamese)

2018 CAHPS for ACOs Survey Instructions and CATI Script (Vietnamese)

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

Click the Survey Vendor Participation Process for New Vendors link above for steps on becoming an approved CAHPS for ACOs Survey Vendor.

Click here for information about training for survey vendors.

The survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines