NOTE: Effective October 1, 2019, the email address to contact the CAHPS for ACOs project team will be


Contact Us for:

Technical Assistance, Comments or Questions

CAHPS Survey for ACOs Project Team: or 1-855-472-4746 (toll free)

SEP 04 2019

ACO Communication Template Discontinued
The Medicare Shared Savings Program and Next Generation Model pages have been updated to remove references to the approved templates for communicating with beneficiaries about the CAHPS for ACOs Survey. CMS no longer provides approved templates for communicating with beneficiaries. [ Read More ]

AUG 29 2019

Optional Language CAHPS for ACOs Survey Materials are Now Available
The CAHPS for ACOs optional language survey materials are now available for Performance Year 2019. [ Read More ]

AUG 29 2019

Frequently Asked Questions for Customer Support Translations Now Available
The FAQs for Customer Support have been updated for Performance Year 2019 in Cantonese, Mandarin and Spanish. [ Read More ]