About the 2018 CAHPS for ACOs Survey Update

In 2018, CMS retired the ACO-9 and ACO-12 survey versions and adopted a single version of the CAHPS for ACOs Survey. In adopting a single survey version, CMS streamlined the survey to 58 items across 10 summary survey measures. The shorter ACO survey is based on the Agency for Healthcare Research and Quality (AHRQ) version 3.0 update to Clinician & Group CAHPS (CG-CAHPS), and the findings from CMS' 2016 CAHPS for ACOs Survey Pilot. The survey contains all required summary survey measures (SSMs), and includes AHRQ's Helpful and Courteous Office Staff and Care Coordination measures.

Measure SSM Content Source
ACO 1-7
  • Getting Timely Care, Appointments & Information
  • How Well Your Providers Communicate
  • Patient's Rating of Provider
  • Access to Specialists
  • Health Promotion and Education
  • Shared Decision Making
  • Health Status & Functional Status

CG CAHPS Core, CG CAHPS Supplemental, Program Specific - Scored

ACO-34
  • Stewardship of Patient Resources
CG CAHPS Supplemental - Scored
CG-CAHPS CORE requirement
  • Courteous & Helpful Office Staff
  • Care Coordination
CG CAHPS Core *

* Effective 2019, these core CG-CAHPS measures were adopted as ACO-45 and ACO-46.