Approved Vendor List

We conditionally approve the survey vendors listed below to administer the 2021 CAHPS for ACOs Survey. Vendors that successfully complete training and submit a Quality Assurance Plan (QAP) will move from conditional to final approval. This list will be updated on June 7, 2021 with the vendors approved by CMS to administer the 2021 CAHPS for ACOs Survey.  Next Generation Model ACOs will need to contract for the 2021 survey administration with a vendor from the final list of approved 2021 CAHPS for ACOs Survey vendors.

These conditionally approved survey vendors have demonstrated the facilities, project experience, and staff expertise that are required to conduct the 2021 survey administration with appropriate rigor, given the demands of the survey procedures and timeline.

Disclaimer: CMS has not otherwise evaluated the capabilities, quality, or any other features of any specific entity referenced on the CAHPS® for ACOs Survey Approved Vendor List or such entity’s products. Reference to any specific entity, commercial product, process, or service (collectively, “specific entity or its products”) on the Approved Vendor List does not constitute any endorsement or recommendation of the specific entity or its products by CMS or the United States Government. Such reference does not imply that a specific entity or its products meets any other federal health care program requirements applicable to the entity or its products or to groups or virtual groups on whose behalf the entity submits data to CMS. Prior to selecting or using any specific entity or its products, groups and virtual groups should perform their own due diligence on the entity and its products, including contacting the entity directly to learn more about its products.

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The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

The CAHPS for ACOs Survey materials (English version) for Performance Year 2021 is now available. 

Click here for information about training for survey vendors.

The survey administration protocols are contained in the CAHPS Survey for MIPS and Next Generation Model Quality Assurance Guidelines Version 2021.