Approved Vendor List

We have approved the survey vendors listed below to administer the CAHPS for ACOs Survey for the 2018 survey period. ACOs will need to contract for the 2018 survey administration with a vendor from the final list of approved 2018 CAHPS for ACOs Survey vendors provided below.

These approved survey vendors have demonstrated the facilities, project experience and staff expertise that are required to conduct the 2018 survey administration for the CAHPS for ACOs Survey with appropriate rigor, given the demands of the survey procedures and timeline.

Disclaimer: CMS has not otherwise evaluated the capabilities, quality, or any other features of any specific entity referenced on the CAHPS® for ACOs Approved Survey Vendor List or such entity’s products. Reference to any specific entity, commercial product, process, or service (collectively, “specific entity or its products”) on the CAHPS for ACOs Approved Survey Vendor List does not constitute any endorsement or recommendation of the specific entity or its products by CMS or the United States Government. Such reference does not imply that a specific entity or its products meets any other federal health care program requirements applicable to the entity or its products or to groups or virtual groups on whose behalf the entity submits data to CMS. Prior to selecting or using any specific entity or its products, groups and virtual groups should perform their own due diligence on the entity and its products, including contacting the entity directly to learn more about its products.

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The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

Survey Instruments for the 2018 reporting period.

Click here for information about training for survey vendors.

The survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines