Accountable Care Organizations Participating in the Shared Savings Program will Field the CAHPS for MIPS Survey in Performance Year 2021

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

Information about CMS updates to the CAHPS for ACOs Survey that took effect in performance year 2018.

The sample survey (mail version) for performance year 2021 is now available. 

The survey administration protocols are contained in the CAHPS Survey for MIPS and Next Generation Model Quality Assurance Guidelines Version 2021.

JUN 02 2021

CMS-Approved Vendor List for 2021 Now Available

The vendors approved to administer the 2021 CAHPS for ACOs Survey are now available.

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JUN 02 2021

Performance Year 2021 May Survey Training Materials Now Available

The materials from the May 2021 survey vendor training are now available to view and download.

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MAY 05 2021

Shared Savings Program ACOs

Beginning Performance Year 2021, ACOs participation in the Shared Savings Program will field the CAHPS for MIPS Survey. Visit the Quality Payment Program Resource Library for information.

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Additional resources about patient experience measurement and quality improvement.

CAHPS Ambulatory Care Improvement Guide.
Practical strategies for using CAHPS as part of your quality improvement efforts.

CAHPS Webcasts.
Learn from organizations using CAHPS for quality improvement, and hear updates from experts.

Commentary: the Great Patient Experience Survey Myth.
Separate fact from myth about the use and role of patient experience of care surveys.