The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

Information about updates to the CAHPS for ACOs Survey planned for reporting year 2018 is available.

Survey Instruments for the 2018 reporting period.

The survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines
Announcements
OCT 24 2018

November 2018 Survey Vendor Training Materials
Training materials for the November 1, 2018 survey vendor training are now available. [ Read More ]

SEP 27 2018

2018 CAHPS for ACOs Survey Vendor Training Information Updated
Information regarding the November 2018 CAHPS for ACOs and MIPS Survey Vendor Training is now available. [ Read More ]

SEP 19 2018

CAHPS for ACOs Survey Technical Corrections and Clarifications
The Technical Corrections and Clarifications document is now available and includes revisions to Chapter 5, Data Collection Protocol, as well as the English CATI Script. [ Read More ]

Resources

Additional resources about patient experience measurement and quality improvement.

CAHPS Ambulatory Care Improvement Guide.
Practical strategies for using CAHPS as part of your quality improvement efforts.

CAHPS Podcasts.
Learn from organizations using CAHPS for quality improvement, and hear updates from experts.

Commentary: the Great Patient Experience Survey Myth.
Separate fact from myth about the use and role of patient experience of care surveys.

Aligning Forces for Quality (AF4Q).
Explore how a signature effort to lift care in 16 communities made patient experience meaningful.

AF4Q Inventory of Improvement Resources.
A free inventory of toolkits, guides, reports, and webcasts to support organizations in improving patient experience.