The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

Information about CMS updates to the CAHPS for ACOs Survey that took effect in performance year 2018.

The sample survey (mail version) for Performance Year 2020 is now available. In addition, survey instruments and supporting data collection materials for Performance Year 2019 continue to be available.

The survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines
AUG 07 2020

2020 CAHPS for ACOs Proposal

For performance year 2020, all ACOs are considered to be affected by the Public Health Emergency (PHE) for the COVID-19 pandemic, and the Shared Savings Program extreme and uncontrollable circumstances policy applies. In addition, for performance year 2020 only, we are proposing to waive the requirement for ACOs to field a Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs survey. Consequently, ACOs would receive automatic full credit for the patient experience of care measures.

The rule can also be viewed on the Federal Register:

How Do I Comment?
The proposed rule includes directions for submitting comments. Comments must be received within the 60-day comment period, which closes on October 5, 2020.  When commenting refer to file code: CMS-1734-P

FAX transmissions won’t be accepted. Use one of the following ways to officially submit your comments:

  • Electronically through
  • Regular mail
  • Express or overnight mail

The proposed rule can also be accessed through the Shared Savings Program – Program Statutes & Regulations page.

[ Read More ]

JUN 26 2020

2020 CAHPS for ACOs Survey Update

CMS has posted the following FAQ at
Question: When will the 2020 Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs final list of survey vendors be available and when do we authorize a vendor to administer the survey on our behalf?
Answer: We continue to monitor the impact of the COVID-19 PHE on Shared Savings Program quality reporting for the 2020 performance year. At this time, we are not providing the CAHPS for ACOs final vendor list or the vendor authorization tool. We will provide additional information as it becomes available.

[ Read More ]

MAR 31 2020

2020 CAHPS for ACOs Survey Conditionally Approved Vendor List
The list of 2020 CAHPS for ACOs Survey Conditionally Approved Survey Vendors is now available. [ Read More ]


Additional resources about patient experience measurement and quality improvement.

CAHPS Ambulatory Care Improvement Guide.
Practical strategies for using CAHPS as part of your quality improvement efforts.

CAHPS Podcasts.
Learn from organizations using CAHPS for quality improvement, and hear updates from experts.

Commentary: the Great Patient Experience Survey Myth.
Separate fact from myth about the use and role of patient experience of care surveys.

Aligning Forces for Quality (AF4Q).
Explore how a signature effort to lift care in 16 communities made patient experience meaningful.

AF4Q Inventory of Improvement Resources.
A free inventory of toolkits, guides, reports, and webcasts to support organizations in improving patient experience.