The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.
Information about CMS updates to the CAHPS for ACOs Survey that took effect in performance year 2018.
Survey instruments for the 2019 performance year.
ACO Communication Template Discontinued
The Medicare Shared Savings Program and Next Generation Model pages have been updated to remove references to the approved templates for communicating with beneficiaries about the CAHPS for ACOs Survey. CMS no longer provides approved templates for communicating with beneficiaries. [ Read More ]
Optional Language CAHPS for ACOs Survey Materials are Now Available
The CAHPS for ACOs optional language survey materials are now available for Performance Year 2019. [ Read More ]
Frequently Asked Questions for Customer Support Translations Now Available
The FAQs for Customer Support have been updated for Performance Year 2019 in Cantonese, Mandarin and Spanish. [ Read More ]
Additional resources about patient experience measurement and quality improvement.
CAHPS Ambulatory Care Improvement Guide.
Practical strategies for using CAHPS as part of your quality improvement efforts.
Learn from organizations using CAHPS for quality improvement, and hear updates from experts.
Commentary: the Great Patient Experience Survey Myth.
Separate fact from myth about the use and role of patient experience of care surveys.
Aligning Forces for Quality (AF4Q).
Explore how a signature effort to lift care in 16 communities made patient experience meaningful.
AF4Q Inventory of Improvement Resources.
A free inventory of toolkits, guides, reports, and webcasts to support organizations in improving patient experience.