The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

Information about CMS updates to the CAHPS for ACOs Survey that took effect in performance year 2018.

The sample survey (mail version) for Performance Year 2021 is now available. In addition, survey instruments and supporting data collection materials for Performance Year 2019 continue to be available.

The survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines
Announcements
APR 05 2021

2021 Vendor Participation Now Open

The 2021 CAHPS for MIPS Survey and CAHPS for ACOs Survey vendor participation form is now available for vendors interested in applying to be considered for CMS approval as a survey vendor.

[ Read More ]

APR 01 2021

Draft 2021 CAHPS for ACOs Survey Now Available

A draft version of the CAHPS for ACOs Survey is now available for Performance Year 2021.

[ Read More ]

MAR 17 2021

2021 Minimum Survey Vendor Business Requirements

The 2021 Minimum Survey Vendor Business Requirements are now available. Survey vendors must meet all the requirements to be considered for approval.

[ Read More ]

Resources

Additional resources about patient experience measurement and quality improvement.

CAHPS Ambulatory Care Improvement Guide.
Practical strategies for using CAHPS as part of your quality improvement efforts.

CAHPS Podcasts.
Learn from organizations using CAHPS for quality improvement, and hear updates from experts.

Commentary: the Great Patient Experience Survey Myth.
Separate fact from myth about the use and role of patient experience of care surveys.

Aligning Forces for Quality (AF4Q).
Explore how a signature effort to lift care in 16 communities made patient experience meaningful.

AF4Q Inventory of Improvement Resources.
A free inventory of toolkits, guides, reports, and webcasts to support organizations in improving patient experience.