Accountable Care Organizations Participating in the Shared Savings Program will Field the CAHPS for MIPS Survey in Performance Year 2021

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

Information about CMS updates to the CAHPS for ACOs Survey that took effect in performance year 2018.

The CAHPS for ACOs Survey materials (English version) for Performance Year 2021 is now available. 

The survey administration protocols are contained in the CAHPS Survey for MIPS and Next Generation Model Quality Assurance Guidelines Version 2021.

MAY 05 2021

Shared Savings Program ACOs

Beginning Performance Year 2021, ACOs participation in the Shared Savings Program will field the CAHPS for MIPS Survey. Visit the Quality Payment Program Resource Library for information.

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MAY 04 2021

Conditionally-Approved Vendor List for 2021 Now Available

The vendors conditionally-approved to administer the 2021 CAHPS for ACOs Survey is now available.

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MAY 03 2021

Quality Assurance Guidelines Version 2021 Now Available

The 2021 CAHPS Survey for MIPS and Next Generation Model Quality Assurance Guidelines Version 2021 is now available.

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Additional resources about patient experience measurement and quality improvement.

CAHPS Ambulatory Care Improvement Guide.
Practical strategies for using CAHPS as part of your quality improvement efforts.

CAHPS Podcasts.
Learn from organizations using CAHPS for quality improvement, and hear updates from experts.

Commentary: the Great Patient Experience Survey Myth.
Separate fact from myth about the use and role of patient experience of care surveys.

Aligning Forces for Quality (AF4Q).
Explore how a signature effort to lift care in 16 communities made patient experience meaningful.

AF4Q Inventory of Improvement Resources.
A free inventory of toolkits, guides, reports, and webcasts to support organizations in improving patient experience.