The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

Information about CMS updates to the CAHPS for ACOs Survey that took effect in performance year 2018.

Survey instruments for the 2019 performance year.

The survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines
OCT 25 2019

November 2019 Survey Vendor Training Materials
Training materials for the November 1, 2019 survey vendor training are now available. [ Read More ]

OCT 01 2019

New CAHPS for ACOs Survey Technical Assistance Email
Effective today, the CAHPS for ACOs Survey project team can be contacted for technical assistance, comments and questions at [ Read More ]

SEP 04 2019

ACO Communication Template Discontinued
The Medicare Shared Savings Program and Next Generation Model pages have been updated to remove references to the approved templates for communicating with beneficiaries about the CAHPS for ACOs Survey. CMS no longer provides approved templates for communicating with beneficiaries. [ Read More ]


Additional resources about patient experience measurement and quality improvement.

CAHPS Ambulatory Care Improvement Guide.
Practical strategies for using CAHPS as part of your quality improvement efforts.

CAHPS Podcasts.
Learn from organizations using CAHPS for quality improvement, and hear updates from experts.

Commentary: the Great Patient Experience Survey Myth.
Separate fact from myth about the use and role of patient experience of care surveys.

Aligning Forces for Quality (AF4Q).
Explore how a signature effort to lift care in 16 communities made patient experience meaningful.

AF4Q Inventory of Improvement Resources.
A free inventory of toolkits, guides, reports, and webcasts to support organizations in improving patient experience.