The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

Information about CMS updates to the CAHPS for ACOs Survey that took effect in performance year 2018.

Survey instruments for the 2019 performance year.

The survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines
Announcements
JAN 22 2020

Additional Updates to Frequently Asked Questions (FAQs) for ACOs
The FAQs for ACOs page has been revised to include information regarding contacting beneficiaries by phone and adhering to FCC and TCPA requirements. [ Read More ]

JAN 21 2020

2020 CAHPS for ACOs Survey Minimum Business Requirements
The 2020 CAHPS for ACOs Survey Vendor Minimum Business Requirements are now available. Survey vendors must meet all the requirements to be considered for approval. [ Read More ]

JAN 09 2020

Revisions to Frequently Asked Questions (FAQs) for ACOs
The FAQs for ACOs page has been revised to include updated information on sampling and communicating with beneficiaries about the CAHPS for ACOs Survey. [ Read More ]

Resources

Additional resources about patient experience measurement and quality improvement.

CAHPS Ambulatory Care Improvement Guide.
Practical strategies for using CAHPS as part of your quality improvement efforts.

CAHPS Podcasts.
Learn from organizations using CAHPS for quality improvement, and hear updates from experts.

Commentary: the Great Patient Experience Survey Myth.
Separate fact from myth about the use and role of patient experience of care surveys.

Aligning Forces for Quality (AF4Q).
Explore how a signature effort to lift care in 16 communities made patient experience meaningful.

AF4Q Inventory of Improvement Resources.
A free inventory of toolkits, guides, reports, and webcasts to support organizations in improving patient experience.