The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

Information about CMS updates to the CAHPS for ACOs Survey that took effect in performance year 2018.

Survey instruments for the 2019 performance year.

The survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines
Announcements
AUG 02 2019

Participation Requirements for ACOs with July 1 Start Dates
Information is now available regarding participation in the 2019 CAHPS for ACOs Survey for MSSP and Next Gen ACOs with start dates beginning on July 1, 2019. The FAQs for ACOs page has also been updated to reflect the new PY2019 participation requirement. [ Read More ]

JUL 23 2019

Performance Year 2019 April and July Survey Vendor Training Materials
Training materials from the April and July 2019 survey vendor trainings are available for viewing and downloading. [ Read More ]

JUN 28 2019

CAHPS for ACOs Survey Quality Assurance Guidelines Version 7 Summary of Updates
The summary of updates document highlighting the changes from the CAHPS for ACOs Survey QAG V6 to V7 is now available. [ Read More ]

Resources

Additional resources about patient experience measurement and quality improvement.

CAHPS Ambulatory Care Improvement Guide.
Practical strategies for using CAHPS as part of your quality improvement efforts.

CAHPS Podcasts.
Learn from organizations using CAHPS for quality improvement, and hear updates from experts.

Commentary: the Great Patient Experience Survey Myth.
Separate fact from myth about the use and role of patient experience of care surveys.

Aligning Forces for Quality (AF4Q).
Explore how a signature effort to lift care in 16 communities made patient experience meaningful.

AF4Q Inventory of Improvement Resources.
A free inventory of toolkits, guides, reports, and webcasts to support organizations in improving patient experience.