Survey Vendor Participation Process For New Vendors

Step 1 — Vendor submits Vendor Participation form

  • Review the minimum business requirements for survey vendors and confirm your organization meets these requirements.
  • When the vendor application period is open, complete the participation application. Include, in detail, all subcontractor relationships. Fully document how you’ll fulfill the minimum survey vendor business requirements. Submit your application to the CAHPS for ACOs Survey Project Team during the registration period. Survey vendor participation for the 2017 survey administration period was open from April 11, 2017 to April 30, 2017.

Step 2 — Vendor successfully completes training

  • Approved applicants (vendors’ and subcontractors’ key staff) must participate in a live, webinar-based training.  This training covers the procedures, requirements and timeline that vendors need to follow for survey administration and data reporting.

Vendors whose applications are approved, successfully participate in training and pass a quiz at the end of the training session can become approved vendors. The final list of approved CAHPS for ACOs Survey vendors is now available on the approved vendor list  page.

Approved vendors must follow the procedures in the CAHPS Survey for ACOs Quality Assurance Guidelines to maintain their status as a CMS-approved vendor. The vendor application period for the 2017 survey administration is now closed.

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

Survey Instruments for the 2017 reporting period.

Click here for information about training for survey vendors.
The survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines