Resources

Please click the links below to access additional resources about patient experience measurement and quality improvement.

CAHPS Ambulatory Care Improvement Guide. Practical strategies for using CAHPS as part of your quality improvement efforts.

CAHPS Podcasts. Learn from organizations using CAHPS for quality improvement, and hear updates from experts.

Commentary: the Great Patient Experience Survey Myth. Separate fact from myth about the use and role of patient experience of care surveys.

Aligning Forces for Quality (AF4Q). Explore how a signature effort to lift care in 16 communities made patient experience meaningful.

AF4Q Inventory of Improvement Resources. A free inventory of toolkits, guides, reports, and webcasts to support organizations in improving patient experience.