CAHPS® Survey for Accountable Care Organizations Participating in Medicare Initiatives

2018 Survey Instruments

The CAHPS for ACOs Survey materials for Reporting Year 2018 are available below. For 2018, CMS is implementing a single ACO survey version. All survey materials have been updated to reflect this change. Visit About the 2018 CAHPS for ACOs Survey for more details on survey revisions for 2018.

2018 CAHPS for ACOs Survey (English)

Retired Survey Instruments

Reporting Year 2017 survey administration ended in February 2018 and the 2017 CAHPS for ACOs Survey materials are available below. Please note these surveys were also used for Reporting Year 2016.

CAHPS for ACOs Survey Materials (English)

2017 CAHPS for ACOs Survey Initial Cover Letter (English)

2017 CAHPS for ACOs Survey Second Cover Letter (English)

2017 ACO-9 Mail Survey (English)

2017 ACO-12 Mail Survey (English)

2017 ACO-9 Survey CATI Script (English)

2017 ACO-12 Survey CATI Script (English)

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

Click the Survey Vendor Participation Process for New Vendors link above for steps on becoming an approved CAHPS for ACOs Survey Vendor.

Click here for information about training for survey vendors.

The survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines