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2018 Survey Instruments

The CAHPS for ACOs Survey materials for Performance Year 2018 are available below. For 2018, CMS is implementing a single ACO survey version. All survey materials have been updated to reflect this change. Visit About the 2018 CAHPS for ACOs Survey for more details on survey revisions for 2018.

CAHPS for ACOs Survey Materials (English)

2018 CAHPS for ACOs Survey Initial Cover Letter (English)

2018 CAHPS for ACOs Survey Second Cover Letter (English)

2018 CAHPS for ACOs Survey (English) 

2018 CAHPS for ACOs Survey Instructions and CATI Script (English)

About the Survey
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.
Survey Vendor Participation Process for New Vendors

Click the Survey Vendor Participation Process for New Vendors link above for steps on becoming an approved CAHPS for ACOs Survey Vendor.

Survey Vendor Training

Click here for information about training for survey vendors.

Quality Assurance Guidelines
The survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines