Survey Instruments

The 2017 CAHPS for ACOs Survey materials are available below. Please note these surveys were also used for Reporting Year 2016. In addition to updating the year on all the files to 2017, the 2017 CATI scripts have been revised to include additional instructions for interviewers.

CAHPS for ACOs Survey Cover Letters (English)

2017 CAHPS for ACOs Survey Initial Cover Letter 

2017 CAHPS for ACOs Survey Second Cover Letter 

CAHPS for ACOs Survey Materials (English)

2017 ACO-9 Mail Survey (English) 

2017 ACO-12 Mail Survey (English) 

2017 ACO-9 Survey CATI Script (English) 

2017 ACO-12 Survey CATI Script (English) 

CAHPS for ACOs Survey Materials (Cantonese)

2017 CAHPS for ACOs Survey Initial Cover Letter (Cantonese)

2017 CAHPS for ACOs Survey Second Cover Letter (Cantonese)

2017 ACO-9 Mail Survey (Cantonese) 

2017 ACO-12 Mail Survey (Cantonese) 

2017 ACO-9 CATI Script (Cantonese) 

2017 ACO-12 CATI Script (Cantonese) 

CAHPS for ACOs Survey Materials (Korean)

2017 CAHPS for ACOs Survey Initial Cover Letter (Korean)

2017 CAHPS for ACOs Survey Second Cover Letter (Korean)

2017 ACO-9 Mail Survey (Korean)

2017 ACO-12 Mail Survey (Korean) 

2017 ACO-9 CATI Script (Korean) 

2017 ACO-12 CATI Script (Korean) 

CAHPS for ACOs Survey Materials (Mandarin)

2017 CAHPS for ACOs Survey Initial Cover Letter (Mandarin)

2017 CAHPS for ACOs Survey Second Cover Letter (Mandarin)

2017 ACO-9 Mail Survey (Mandarin) 

2017 ACO-12 Mail Survey (Mandarin) 

2017 ACO-9 CATI Script (Mandarin) 

2017 ACO-12 CATI Script (Mandarin) 

CAHPS for ACOs Survey Materials (Portuguese)

2017 CAHPS for ACOs Survey Initial Cover Letter (Portuguese)

2017 CAHPS for ACOs Survey Second Cover Letter (Portuguese)

2017 ACO-9 Mail Survey (Portuguese) 

2017 ACO-12 Mail Survey (Portuguese) 

2017 ACO-9 CATI Script (Portuguese) 

2017 ACO-12 CATI Script (Portuguese) 

CAHPS for ACOs Survey Materials (Russian)

2017 CAHPS for ACOs Survey Initial Cover Letter (Russian)

2017 CAHPS for ACOs Survey Second Cover Letter (Russian)

2017 ACO-9 Mail Survey (Russian) 

2017 ACO-12 Mail Survey (Russian) 

2017 ACO-9 CATI Script (Russian) 

2017 ACO-12 CATI Script (Russian) 

CAHPS for ACOs Survey Materials (Spanish)

2017 CAHPS for ACOs Survey Initial Cover Letter (Spanish) 

2017 CAHPS for ACOs Survey Second Cover Letter (Spanish) 

2017 ACO-9 Mail Survey (Spanish) 

2017 ACO-12 Mail Survey (Spanish) 

2017 ACO-9 CATI Script (Spanish) 

2017 ACO-12 CATI Script (Spanish) 

CAHPS for ACOs Survey Materials (Vietnamese)

2017 CAHPS for ACOs Survey Initial Cover Letter (Vietnamese)

2017 CAHPS for ACOs Survey Second Cover Letter (Vietnamese)

2017 ACO-9 Mail Survey (Vietnamese) 

2017 ACO-12 Mail Survey (Vietnamese)

2017 ACO-9 CATI Script (Vietnamese) 

2017 ACO-12 CATI Script (Vietnamese) 

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.
Click the Survey Vendor Participation Process for New Vendors link below for steps on becoming an approved CAHPS for ACOs Survey Vendor.
Click here for information about training for survey vendors.
The survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines