Survey Instruments

The 2016 CAHPS for ACOs Survey materials are available below. Please note these surveys were also used for Reporting Year 2015.

CAHPS for ACOs Survey Cover Letters (English)

2016 CAHPS for ACOs Survey Initial Cover Letter 

2016 CAHPS for ACOs Survey Second Cover Letter 

CAHPS for ACOs Survey Materials (English)

2016 ACO-9 Mail Survey (English) 

2016 ACO-12 Mail Survey (English) 

2016 ACO-9 Survey CATI Script (English) (Updated 12/02/2016)

2016 ACO-12 Survey CATI Script (English) (Updated 12/02/2016)

CAHPS for ACOs Survey Materials (Cantonese)

2016 CAHPS for ACOs Survey Initial Cover Letter (Cantonese)

2016 CAHPS for ACOs Survey Second Cover Letter (Cantonese)

2016 ACO-9 Mail Survey (Cantonese) 

2016 ACO-12 Mail Survey (Cantonese) 

2016 ACO-9 CATI Script (Cantonese)  (Updated 12/19/2016)

2016 ACO-12 CATI Script (Cantonese) (Updated 12/19/2016)

CAHPS for ACOs Survey Materials (Korean)

2016 CAHPS for ACOs Survey Initial Cover Letter (Korean)

2016 CAHPS for ACOs Survey Second Cover Letter (Korean)

2016 ACO-9 Mail Survey (Korean)

2016 ACO-12 Mail Survey (Korean) 

2016 ACO-9 CATI Script (Korean) (Updated 12/19/2016)

2016 ACO-12 CATI Script (Korean) (Updated 12/19/2016)

CAHPS for ACOs Survey Materials (Mandarin)

2016 CAHPS for ACOs Survey Initial Cover Letter (Mandarin)

2016 CAHPS for ACOs Survey Second Cover Letter (Mandarin)

2016 ACO-9 Mail Survey (Mandarin) 

2016 ACO-12 Mail Survey (Mandarin) 

2016 ACO-9 CATI Script (Mandarin) (Updated 12/19/2016)

2016 ACO-12 CATI Script (Mandarin) (Updated 12/19/2016)

CAHPS for ACOs Survey Materials (Portuguese)

2016 CAHPS for ACOs Survey Initial Cover Letter (Portuguese)

2016 CAHPS for ACOs Survey Second Cover Letter (Portuguese)

2016 ACO-9 Mail Survey (Portuguese) 

2016 ACO-12 Mail Survey (Portuguese) 

2016 ACO-9 CATI Script (Portuguese) (Updated 12/19/2016)

2016 ACO-12 CATI Script (Portuguese) (Updated 12/19/2016)

CAHPS for ACOs Survey Materials (Russian)

2016 CAHPS for ACOs Survey Initial Cover Letter (Russian)

2016 CAHPS for ACOs Survey Second Cover Letter (Russian)

2016 ACO-9 Mail Survey (Russian) 

2016 ACO-12 Mail Survey (Russian) 

2016 ACO-9 CATI Script (Russian) (Updated 12/19/2016)

2016 ACO-12 CATI Script (Russian) (Updated 12/19/2016)

CAHPS for ACOs Survey Materials (Spanish)

2016 CAHPS for ACOs Survey Initial Cover Letter (Spanish) (Updated 10/07/2016)

2016 CAHPS for ACOs Survey Second Cover Letter (Spanish) (Updated 08/10/2016)

2016 ACO-9 Mail Survey (Spanish) 

2016 ACO-12 Mail Survey (Spanish) 

2016 ACO-9 CATI Script (Spanish) (Updated 12/19/2016)

2016 ACO-12 CATI Script (Spanish) (Updated 12/19/2016)

CAHPS for ACOs Survey Materials (Vietnamese)

2016 CAHPS for ACOs Survey Initial Cover Letter (Vietnamese)

2016 CAHPS for ACOs Survey Second Cover Letter (Vietnamese)

2016 ACO-9 Mail Survey (Vietnamese) 

2016 ACO-12 Mail Survey (Vietnamese)

2016 ACO-9 CATI Script (Vietnamese) (Updated 12/19/2016)

2016 ACO-12 CATI Script (Vietnamese) (Updated 12/19/2016)

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.
Click the Survey Vendor Participation Process for New Vendors link below for steps on becoming an approved CAHPS for ACOs Survey Vendor.
Click here for information about training for survey vendors.
The survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines