2018 CAHPS for ACOs Survey Quality Assurance Guidelines Version 6

The CAHPS for ACOs Survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines Version 6.

View or download the following:

CAHPS for ACOs Survey Quality Assurance Guidelines Version 6 Chapters

CAHPS for ACOs Survey Quality Assurance Guidelines Version 6 Appendices

CAHPS for ACOs Survey Quality Assurance Guidelines Version 6 Summary of Updates

The CAHPS for ACOs Survey Quality Assurance Guidelines Version 6 Summary of Updates document is a reference tool that highlights the major changes from the CAHPS for ACOs Survey Quality Assurance Guidelines Version 5 to Version 6.

View or download the CAHPS for ACOs Survey Summary of Updates from Version 5 to Version 6.

 2018 CAHPS for ACOs Survey Quality Assurance Guidelines Version 6 Technical Corrections and Clarifications 

The CAHPS for ACOs Survey Technical Corrections and Clarifications document is a reference tool that highlights the corrections to the CAHPS for ACOs Survey Quality Assurance Guidelines V6. This update includes clarifications to the Questionnaire Formatting and Printing Specifications section of the Data Collection Protocol chapter, as well as an addition to Q31 in the English CATI Script.

View or download the CAHPS for ACOs Survey QAG V6 Technical Corrections and Clarifications (9/19/18)

CAHPS for ACOs Survey Frequently Asked Questions for Customer Support - Optional Language Translations

The CAHPS for ACOs Survey Frequently Asked Questions for Customer Support are available in Cantonese, Mandarin and Spanish for viewing or downloading.

2018 CAHPS for ACOs Survey Data Collection Schedule

Pre-Data Collection Tasks

Task

Date

Conditionally approved survey vendors must submit QAP to the CAHPS for ACOs Survey project team via acocahps@HCQIS.org

5/14/2018

Survey vendors provide toll-free customer support phone numbers for inclusion in pre-notification letter. (Toll-free number to be used for 2018 customer support must be provided to acocahps@HCQIS.org.) CMS will generate a customized pre-notification letter for each survey vendor that includes the phone number provided at a later date.

7/31/2018

Survey vendors must submit English mail survey materials to the CAHPS for ACOs Survey project team via acocahps@HCQIS.org

7/31/2018

Survey vendors must complete and email a Vendor Access to ACO Data Warehouse form to aco-datasupport@rand.org.

8/1/2018

Confirm with the CAHPS for ACOs Technical Assistance team via acocahps@HCQIS.org that all required DUA actions have been completed. (Existing vendors must extend and update their existing DUA and new vendors must submit a DUA.) Subcontractors that see beneficiary-level data (e.g., name, address, telephone number) must also have a DUA in place with CMS.

8/21/2018

ACOs must complete the web-based vendor authorization process.

9/18/2018

Survey vendors must submit English CATI script materials to the CAHPS for ACOs Survey project team via acocahps@HCQIS.org.

9/25/2018

ACO sample files become available to survey vendors

10/9/2018


Data Collection Tasks

Survey Vendor Task

Date

Mail-out a pre-notification letter to all sampled beneficiaries one week before the first survey mailing.

10/23/2018-10/24/2018

Customer support phone center opens (Toll-free phone number required).

10/24/2018

Mail-out of the first survey with cover letter.

10/30/2018-10/31/2018

Mail-out of second mailing of survey with cover letter to all non-respondents.

11/13/2018– 11/14/2018

Initiate telephone follow-up by computer-assisted telephone interviews (CATI) for all non-respondents to the mail survey. (1st attempt must occur during this time.)    

12/4/2018– 12/11/2018

Submit interim data files to the ACO Data Warehouse. Survey vendors may begin to submit data on 12/11/2018 and must have all interim data submitted by 12/13/2018 (including any requests for corrections). 

12/11/2018-12/13/2018

Conduct computer assisted telephone interviews (CATI) for all non-respondents to the mail survey.

  • Make no more than 6 call attempts.
  • Call attempts must occur over a minimum of two different calendar weeks.
  • Call attempts must be scheduled at different times of the day and on different days of the week.

   Note: CMS anticipates that vendors will suspend CATI 
   interviews during 12/23/2018 – 1/1/2019 due to holidays
.   

12/12/2018– 1/16/2019

Last day for inbound and outbound phone interviews.

1/16/2019

Cutoff date for returned mail surveys.

1/16/2019

Last day of operation for customer support toll-free line.

1/16/2019

Submit final data files to CMS after close of data collection via the ACO Data Warehouse. Data can be submitted starting 1/23/2019. No files will be accepted after the submission deadline date of 1/25/2019.

1/23/2019-1/25/2019

The CAHPS for ACOs Survey Quality Assurance Guidelines (Prior Versions):

Prior years' Quality Assurance Guidelines should be referenced for informational purposes only. Please refer to the 2018 CAHPS for ACOs Survey Quality Assurance Guidelines Chapters and the 2018 CAHPS for ACOs Survey Quality Assurance Guidelines Appendices for the most recent survey administration protocols.

View or download the prior years' CAHPS for ACOs Survey Quality Assurance Guidelines below:

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

Survey Instruments for the 2018 reporting period.

Click the Survey Vendor Participation Process for New Vendors link above for steps on becoming an approved CAHPS for ACOs Survey Vendor.

Click here for information about training for survey vendors.