Quality Assurance Guidelines

 2016 CAHPS for ACOs Survey Quality Assurance Guidelines Version 4 Technical Corrections and Clarifications (Updated December 2, 2016)

The CAHPS for ACOs Survey Technical Corrections and Clarifications document is a reference tool that highlights the corrections to the CAHPS for ACOs Survey Quality Assurance Guidelines V4. The Technical Corrections and Clarifications document has been updated to include a revision to the MONITOR and RESUME2 scripts and to add a RESUME3 script.

View or download the CAHPS for ACOs Survey Technical Corrections and Clarifications (12/02/2016)

2016 CAHPS for ACOs Survey Quality Assurance Guidelines Version 4

The CAHPS for ACOs Survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines Version 4.

View or download the CAHPS for ACOs Survey Quality Assurance Guidelines Version 4

CAHPS for ACOs Survey Quality Assurance Guidelines Version 4 Summary of Updates and Emphasis

The CAHPS for ACOs Survey Quality Assurance Guidelines Version 4 Summary of Updates and Emphasis document is a reference tool that highlights the major changes from the CAHPS for ACOs Survey Quality Assurance Guidelines Version 3 to Version 4.

View or download the CAHPS for ACOs Survey Summary of Updates and Emphasis from Version 3 to Version 4.

2016 CAHPS for ACOs Survey Data Collection Schedule

Pre-Data Collection Tasks

Task

Date

Vendors must submit English mail survey materials

8/15/2016

Vendors must complete and email the Vendor Access to Data Warehouse Form to aco-datasupport@rand.org

9/9/2016

Vendors must submit QAP

9/19/2016

ACOs must complete the web-based survey vendor authorization process for 2016 survey administration

9/20/2016

Vendors must provide confirmation that a new or updated DUA has been executed with CMS

9/28/2016

Vendors provide toll-free customer support phone number

10/5/2016

Vendors must submit English CATI screenshots

10/17/2016

ACO sample files become available to vendors

10/25/2016


Data Collection Tasks

Survey Vendor Task

Date

Mail-out pre-notification letter

11/9/2016 – 11/10/2016

Open customer support toll-free line

11/10/2016

Mail-out first survey with cover letter within one week of the pre-notification letter

11/16/2016 – 11/18/2016

Mail-out second survey with cover letter to all non-respondents

12/12/2016 – 12/13/2016

Initiate CATI follow-up for all non-respondents to the mail survey (1st attempt must occur during this time)

1/4/2017 – 1/11/2017

Submit interim data to the ACO Data Warehouse

1/10/2017 – 1/12/2017

Conduct additional CATI follow-up for all non-respondents to the mail survey

1/12/2017 – 2/1/2017

All inbound and outbound phone interviews end

2/1/2017

Cutoff date for returned mail surveys

2/1/2017

Customer support toll-free line closed

2/1/2017

Submit final data to CMS via the ACO Data Warehouse

2/7/2017 – 2/9/2017

 

The CAHPS for ACOs Survey Quality Assurance Guidelines (Prior Versions):

Prior years' Quality Assurance Guidelines should be referenced for informational purposes only. Please refer to the 2016 CAHPS for ACOs Survey Quality Assurance Guidelines for the most recent survey administration protocols.

View or download the prior years' CAHPS for ACOs Survey Quality Assurance Guidelines below:

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

Survey Instruments for the 2016 reporting period.

Click the Survey Vendor Participation Process for New Vendors link below for steps on becoming an approved CAHPS for ACOs Survey Vendor.
Click here for information about training for survey vendors.