Quality Assurance Guidelines

2017 CAHPS for ACOs Survey Quality Assurance Guidelines Version 5

The CAHPS for ACOs Survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines Version 5.

View or download the following:

CAHPS for ACOs Survey Quality Assurance Guidelines Version 5 Chapters

CAHPS for ACOs Survey Quality Assurance Guidelines Version 5 Appendices

CAHPS for ACOs Survey Quality Assurance Guidelines Version 5 Summary of Updates and Emphasis

The CAHPS for ACOs Survey Quality Assurance Guidelines Version 5 Summary of Updates and Emphasis document is a reference tool that highlights the major changes from the CAHPS for ACOs Survey Quality Assurance Guidelines Version 4 to Version 5.

View or download the CAHPS for ACOs Survey Summary of Updates and Emphasis from Version 4 to Version 5

2017 CAHPS for ACOs Survey Quality Assurance Guidelines Version 5 Technical Corrections and Clarifications (Updated October 5, 2017)

The CAHPS for ACOs Survey Technical Corrections and Clarifications document is a reference tool that highlights the corrections to the CAHPS for ACOs Survey Quality Assurance Guidelines V5. The Technical Corrections and Clarifications document has been updated to include a clarification in the Data Analysis and Public Reporting chapter, Survey Vendor Analysis of CAHPS for ACOs Survey Data section.

View or download the CAHPS for ACOs Survey QAG V5 Technical Corrections and Clarifications (10/5/2017)

2017 CAHPS for ACOs Survey Data Collection Schedule

Pre-Data Collection Tasks

Task

Date

Provide toll-free customer support phone numbers for inclusion in pre-notification letter. (Toll-free number to be used for 2017 customer support must be provided via acocahps@HCQIS.org.) CMS will generate a customized pre-notification letter for each survey vendor that includes the phone number provided at a later date. 

8/15/2017

Submit English mail survey materials to the CAHPS for ACOs Survey project team via acocahps@HCQIS.org

8/15/2017

Confirm with the CAHPS for ACOs Technical Assistance team via acocahps@HCQIS.org that all required DUA actions have been completed. (Existing vendors must extend and update their existing DUA and new vendors must submit a DUA.) Subcontractors that see beneficiary-level data (e.g., name, address, phone number) must also have a DUA in place with CMS. 

8/22/2017

Complete and submit a Vendor Access to ACO Data Warehouse form via aco-datasupport@rand.org.

9/5/2017

Submit QAP to the CAHPS for ACOs Survey project team via acocahps@HCQIS.org.

9/19/2017

Complete the web-based vendor authorization process.

9/19/2017

Submit English CATI script materials to the CAHPS for ACOs Survey project team via acocahps@HCQIS.org.

10/17/2017

Download ACO sample files from the ACO Data Warehouse. 

10/24/2017


Data Collection Tasks

Survey Vendor Task

Date

Mail-out a pre-notification letter to all sampled beneficiaries one week before the first survey mailing.

11/8/2017– 11/9/2017

Open customer support phone center (toll-free phone number required).

11/9/2017

Mail first survey with cover letter within one week of the pre-notification letter.

11/15/2017-11/16/2017

Mail second survey with cover letter to all non-respondents.

12/12/2017– 12/13/2017

Initiate phone follow-up through CATI for all mail survey non-respondents. (First attempt must occur during this time.)

1/4/2018– 1/11/2018

Submit interim data files to the ACO Data Warehouse beginning 1/9/2018. All interim data must be submitted by 1/11/2018 (including any requests for corrections).

1/9/2018-1/11/2018

Conduct additional CATI phone attempts for all mail survey non-respondents.

  • Make no more than six call attempts.
  • Call attempts must occur over a minimum of two different calendar weeks.
  • Call attempts must be scheduled at different times of the day and on different days of the week.

1/12/2018– 2/1/2018

Complete all inbound and outbound phone interviews.

2/1/2018

Cutoff date for returned mail surveys.

2/1/2018

Customer support toll-free line closed.

2/1/2018

Submit final data files to CMS via the ACO Data Warehouse approximately seven days after the close of data collection. Data can be submitted starting 2/6/2018, however no files will be accepted after the submission deadline of 2/8/2018.

2/6/2018-2/8/2018

 

The CAHPS for ACOs Survey Quality Assurance Guidelines (Prior Versions):

Prior years' Quality Assurance Guidelines should be referenced for informational purposes only. Please refer to the 2017 CAHPS for ACOs Survey Quality Assurance Guidelines Chapters and the 2017 CAHPS for ACOs Survey Quality Assurance Guidelines Appendices for the most recent survey administration protocols.

View or download the prior years' CAHPS for ACOs Survey Quality Assurance Guidelines below:

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

Survey Instruments for the 2017 reporting period.

Click the Survey Vendor Participation Process for New Vendors link below for steps on becoming an approved CAHPS for ACOs Survey Vendor.
Click here for information about training for survey vendors.