Quality Assurance Guidelines

2017 CAHPS for ACOs Survey Quality Assurance Guidelines Version 5

The CAHPS for ACOs Survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines Version 5.

View or download the CAHPS for ACOs Survey Quality Assurance Guidelines Version 5

2017 CAHPS for ACOs Survey Data Collection Schedule

Pre-Data Collection Tasks

Task

Date

Survey vendors provide toll-free customer support phone numbers for inclusion in pre-notification letter. (Toll-free number to be used for 2017 customer support must be provided to acocahps@HCQIS.org.) CMS will generate a customized pre-notification letter for each survey vendor that includes the phone number provided at a later date. 

8/15/2017

Survey vendors must submit English mail survey materials to the CAHPS for ACOs Survey project team via acocahps@HCQIS.org 

8/15/2017

Survey vendors provide a confirmation to the CAHPS for ACOs Technical Assistance email (acocahps@HCQIS.org) that all required DUA actions have been completed (existing vendors must extend and update their existing DUA, new vendors must open a DUA.) Subcontractors that see beneficiary-level data (e.g., name, address, telephone number) must also have a DUA in place with CMS. 

8/22/2017

Survey vendors must complete and email a Vendor Access to ACO Data Warehouse Form to aco-datasupport@rand.org

9/5/2017

Survey vendors must submit QAP to the CAHPS for ACOs Survey project team via acocahps@HCQIS.org

9/19/2017

ACOs must complete the web-based vendor authorization process

9/19/2017

Survey vendors must submit English CATI script materials to the CAHPS for ACOs Survey project team via acocahps@HCQIS.org

10/17/2017

ACO sample files become available to survey vendors

10/24/2017


Data Collection Tasks

Survey Vendor Task

Date

Mail-out a pre-notification letter to all sampled beneficiaries one week before the first survey mailing

11/8/2017– 11/9/2017

Customer support phone center opens (Toll-free phone number required)

11/9/2017

Mail-out of the first survey with cover letter within one week of the pre-notification letter

11/15/2017-11/16/2017

Mail-out the second mailing of the survey with cover letter to all non-respondents

12/12/2017– 12/13/2017

Initiate telephone follow-up by computer assisted telephone interviews (CATI) for all non-respondents to the mail survey. (1st attempt must occur during this time.)

1/4/2018– 1/11/2018

Submit interim data files to the ACO Data Warehouse. Survey vendors may begin to submit data on 1/9/2018 and must have all interim data submitted by 1/11/2018 (including any requests for corrections).

1/9/2018-1/11/2018

Conduct additional telephone attempts by CATI for all non-respondents to the mail survey

  • Make no more than 6 call attempts
  • Call attempts must occur over a minimum of two different calendar weeks
  • Call attempts must be scheduled at different times of the day and on different days of the week

1/12/2018– 2/1/2018

All inbound and outbound phone interviews end

2/1/2018

Cutoff date for returned mail surveys

2/1/2018

Customer support toll-free line closed

2/1/2018

Submit final data to CMS approximately 7 days after close of data collection via the ACO Data Warehouse. Data can be submitted starting 2/6/2018. No files will be accepted after the submission deadline date of 2/8/2018.

2/6/2018-2/8/2018

 

The CAHPS for ACOs Survey Quality Assurance Guidelines (Prior Versions):

Prior years' Quality Assurance Guidelines should be referenced for informational purposes only. Please refer to the 2017 CAHPS for ACOs Survey Quality Assurance Guidelines for the most recent survey administration protocols.

View or download the prior years' CAHPS for ACOs Survey Quality Assurance Guidelines below:

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

Survey Instruments for the 2017 reporting period.

Click the Survey Vendor Participation Process for New Vendors link below for steps on becoming an approved CAHPS for ACOs Survey Vendor.
Click here for information about training for survey vendors.