Changes Planned for 2018 CAHPS for ACOs Survey

Starting in reporting year 2018, CMS will use a single version of the CAHPS for ACOs Survey. The ACO-9 and ACO-12 survey versions will be retired with the completion of the 2017 survey administration.

The 2018 CAHPS for ACOs Survey has been streamlined to 58 items across 10 summary survey measures. The shorter ACO survey is based on the Agency for Healthcare Research and Quality (AHRQ) version 3.0 update to Clinician & Group CAHPS (CG-CAHPS), and the findings from CMS' 2016 CAHPS for ACOs Survey Pilot. The survey contains all required summary survey measures (SSMs), and includes AHRQ's Helpful and Courteous Office Staff and Care Coordination measures.

Measure SSM Content Source
ACO 1-7
  • Getting Timely Care, Appointments & Information
  • How Well Your Providers Communicate
  • Patient's Rating of Provider
  • Access to Specialists
  • Health Promotion and Education
  • Shared Decision Making
  • Health Status & Functional Status

CG CAHPS Core, CG CAHPS Supplemental, Program Specific - Scored

ACO-34
  • Stewardship of Patient Resources
CG CAHPS Supplemental - Scored
CG-CAHPS CORE requirement
  • Courteous & Helpful Office Staff
  • Care Coordination
CG CAHPS Core - Not part of ACO Quality Score