About the Survey
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey for Accountable Care Organizations (ACOs) lets accountable care organizations participating in the Medicare Shared Savings Program (Shared Savings Program ACOs) and Next Generation ACO Model meet their requirement to measure patient experience of care.
The yearly CAHPS Survey for ACOs collects data through a survey mailing and a follow-up phone call to non-respondents to measure the seven required patient experience-of-care summary survey measures included in the Medicare Shared Savings Program and Next Generation ACO Model. CAHPS ask patients about the interpersonal aspects of health care—aspects for which patients may be the best, if not the only source of information, and areas that patients have identified as being important to them.
ACOs are groups of doctors, hospitals, and other health care providers, who come together voluntarily to give coordinated high quality care to their Medicare patients.
- Vendor Registration for the 2018 CAHPS for ACOs Survey is now closed. We anticipate the next application period to become a CAHPS for ACOs Survey vendor will be in early 2019. For more information, please contact the CAHPS for ACOs Survey Technical Assistance Email at acocahps@HCQIS.org.
- The final list of approved vendors for the 2018 survey will be posted in early May.
- Have questions about your ACO’s responsibility for survey administration? Visit our Shared Savings Program and Next Generation ACO Model pages.
- All ACOs must select a CMS approved CAHPS for ACOs Survey vendor. ACOs must complete the 2017 CAHPS for ACOs Survey vendor authorization process, which will open in late July. The survey vendor authorization process must be completed no later than September 19, 2017. Each ACO participating in the CAHPS for ACOs Survey will receive information about how to access the electronic vendor registration in July 2017. ACOs must select a vendor from the final list of 2017 CMS approved survey vendors.
- Learn about accountable care organizations by visiting our ACO page. The Shared Savings Program ACO and Next Generation ACO Model pages have more details about each program.
- Learn more about the set of CAHPS surveys and find a link to reports by visiting our CAHPS page.
The CAHPS Survey for ACOs participating in Medicare Initiatives will be carried out yearly. The first surveys were collected in 2013 for the 2012 reporting period.
The survey administration allows two types of ACOs to meet their requirement to measure patient experience of care:
- Next Generation ACO Model. CMS launched this new ACO model in 2016, partnering with ACOs that are experienced in coordinating care for populations of patients and whose provider groups are ready to assume higher levels of financial risk and reward. This is in accordance with the Administration’s goal of tying 30 percent of traditional, or fee-for-service, Medicare payments to alternative payment models, such as ACOs, by the end of 2016 -- and 50 percent by the end of 2018. Next Generation ACOs are selected through an open and competitive process and 2018 application materials and information are available now.
- Shared Savings Program. This national program aims to help health care providers coordinate care to improve overall quality of care for Medicare Fee-for-Service beneficiaries. This program accepts applications each year from organizations to become a Shared Savings Program ACO.
Starting in reporting year 2018, CMS will use a single version of the CAHPS for ACOs Survey to assess patient experience for ACOs.
- The ACO-CAHPS survey captures the core CG-CAHPS Survey plus the Summary Survey Measures that are part of the ACO quality standard and were finalized in the Shared Savings Program final rule.
CG CAHPS Core, CG CAHPS Supplemental, Program Specific - Scored
||CG CAHPS Supplemental - Scored|
|CG-CAHPS CORE requirement||
||CG CAHPS Core - Not part of ACO Quality Score|
The survey can be found on the Survey Instruments Page.
The survey is administered through a Mixed-Mode data collection protocol:
- CMS pre-notification letter
- Two survey mailings
- Up to six follow-up phone call(s) to non-respondents