The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

Information about the CAHPS for ACOs Pilot Survey and the pilot test survey are available.

Survey Instruments for the 2016 reporting period.

The survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines
Announcements
APR 13 2017

Reporting Period 2017 Updates
The website, including the FAQs, has been updated with information regarding Reporting Period 2017 CAHPS for ACOs Survey. [ Read More ]

APR 11 2017

2017 CAHPS for ACOs Survey Vendor Participation is Now Open
Visit the Vendor Participation Form page if you are interested in applying to be considered for CMS approval as a CAHPS for ACOs Survey Vendor. [ Read More ]

APR 07 2017

2017 CAHPS for ACOs Survey Minimum Business Requirements
The 2017 CAHPS for ACOs Survey Vendor Minimum Business Requirements are now available. Survey vendors must meet all the requirements to be considered for approval. [ Read More ]

Resources

Additional resources about patient experience measurement and quality improvement.

CAHPS Ambulatory Care Improvement Guide.
Practical strategies for using CAHPS as part of your quality improvement efforts.

CAHPS Podcasts.
Learn from organizations using CAHPS for quality improvement, and hear updates from experts.

Commentary: the Great Patient Experience Survey Myth.
Separate fact from myth about the use and role of patient experience of care surveys.

Aligning Forces for Quality (AF4Q).
Explore how a signature effort to lift care in 16 communities made patient experience meaningful.

AF4Q Inventory of Improvement Resources.
A free inventory of toolkits, guides, reports, and webcasts to support organizations in improving patient experience.