The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

Information about updates to the CAHPS for ACOs Survey planned for reporting year 2018 is available.

Survey Instruments for the 2018 reporting period.

The survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines
Announcements
AUG 08 2018

CAHPS for ACOs Survey Quality Assurance Guidelines Version 6 Summary of Updates
The summary of updates document highlighting the changes from the CAHPS for ACOs Survey QAG V5 to V6 is now available. [ Read More ]

JUL 23 2018

April and July 2018 Survey Vendor Training Materials
Training materials from the April and July 2018 Survey Vendor Trainings are now available. [ Read More ]

JUL 13 2018

Performance Year 2018 Updates
The website has been updated to reference Performance Year 2018 information, including the dates for vendor authorization. [ Read More ]

Resources

Additional resources about patient experience measurement and quality improvement.

CAHPS Ambulatory Care Improvement Guide.
Practical strategies for using CAHPS as part of your quality improvement efforts.

CAHPS Podcasts.
Learn from organizations using CAHPS for quality improvement, and hear updates from experts.

Commentary: the Great Patient Experience Survey Myth.
Separate fact from myth about the use and role of patient experience of care surveys.

Aligning Forces for Quality (AF4Q).
Explore how a signature effort to lift care in 16 communities made patient experience meaningful.

AF4Q Inventory of Improvement Resources.
A free inventory of toolkits, guides, reports, and webcasts to support organizations in improving patient experience.