The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

Information about CMS updates to the CAHPS for ACOs Survey that took effect in performance year 2018.

Survey instruments for 2018 reporting period and draft survey for 2019.

The survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines
Announcements
APR 02 2019

2019 CAHPS for ACOs Survey Conditionally Approved Vendor List
The list of 2019 CAHPS for ACOs Survey Conditionally Approved Survey Vendors is now available. [ Read More ]

APR 02 2019

2019 CAHPS for ACOs Survey Vendor Training
Updated information for Performance Year 2019 survey vendor training is now available. [ Read More ]

MAR 20 2019

2019 CAHPS for ACOs Vendor Participation is Now Closed
Vendor participation was open from February 27, 2019 - March 20, 2019. We anticipate the next application period will occur in Spring 2020. [ Read More ]

Resources

Additional resources about patient experience measurement and quality improvement.

CAHPS Ambulatory Care Improvement Guide.
Practical strategies for using CAHPS as part of your quality improvement efforts.

CAHPS Podcasts.
Learn from organizations using CAHPS for quality improvement, and hear updates from experts.

Commentary: the Great Patient Experience Survey Myth.
Separate fact from myth about the use and role of patient experience of care surveys.

Aligning Forces for Quality (AF4Q).
Explore how a signature effort to lift care in 16 communities made patient experience meaningful.

AF4Q Inventory of Improvement Resources.
A free inventory of toolkits, guides, reports, and webcasts to support organizations in improving patient experience.