Information about the CAHPS for ACOs Pilot Survey and the pilot test survey are available.
Survey Instruments for the 2017 reporting period.
2018 CAHPS for ACOs Survey Minimum Business Requirements
The 2018 CAHPS for ACOs Survey Vendor Minimum Business Requirements are now available. Survey vendors must meet all the requirements to be considered for approval. [ Read More ]
CAHPS for ACOs Survey Technical Corrections and Clarifications
The Technical Corrections and Clarifications document has been updated to include a correction to the 2017 ACO-12 Mandarin Mail Survey. An updated ACO-12 Mandarin Mail Survey has also been posted on the Survey Instruments page. [ Read More ]
CMS-approved MSSP Communications Template (Spanish)
To inform patients about the CAHPS for ACOs Survey, ACOs must use the CMS-approved communications template, which is now available in both English and Spanish. [ Read More ]
Additional resources about patient experience measurement and quality improvement.
CAHPS Ambulatory Care Improvement Guide.
Practical strategies for using CAHPS as part of your quality improvement efforts.
Learn from organizations using CAHPS for quality improvement, and hear updates from experts.
Commentary: the Great Patient Experience Survey Myth.
Separate fact from myth about the use and role of patient experience of care surveys.
Aligning Forces for Quality (AF4Q).
Explore how a signature effort to lift care in 16 communities made patient experience meaningful.
AF4Q Inventory of Improvement Resources.
A free inventory of toolkits, guides, reports, and webcasts to support organizations in improving patient experience.