The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

Information about the CAHPS for ACOs Pilot Survey and the pilot test survey are available.

Survey Instruments for the 2016 reporting period.

The survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines
Announcements
MAY 17 2017

2017 CAHPS for ACOs Survey Conditionally Approved Survey Vendors
A list of the 2017 CAHPS for ACOs Survey Conditionally Approved Survey Vendors is now listed. [ Read More ]

MAY 17 2017

2017 CAHPS for ACOs Survey Vendor Training Information
Information regarding the July and November 2017 CAHPS for ACOs Survey Vendor Trainings are now available. [ Read More ]

MAY 01 2017

2017 CAHPS for ACOs Vendor Participation is Now Closed
Vendor participation was open from April 11, 2017 - April 30, 2017. We anticipate the next application period will occur in Spring 2018. [ Read More ]

Resources

Additional resources about patient experience measurement and quality improvement.

CAHPS Ambulatory Care Improvement Guide.
Practical strategies for using CAHPS as part of your quality improvement efforts.

CAHPS Podcasts.
Learn from organizations using CAHPS for quality improvement, and hear updates from experts.

Commentary: the Great Patient Experience Survey Myth.
Separate fact from myth about the use and role of patient experience of care surveys.

Aligning Forces for Quality (AF4Q).
Explore how a signature effort to lift care in 16 communities made patient experience meaningful.

AF4Q Inventory of Improvement Resources.
A free inventory of toolkits, guides, reports, and webcasts to support organizations in improving patient experience.