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About the Survey
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.
About the 2018 CAHPS for ACOs Survey

Information about updates to the CAHPS for ACOs Survey planned for reporting year 2018 is available.

Survey Instruments

Survey Instruments for the 2018 reporting period.

Quality Assurance Guidelines
The survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines
Announcements
JUL 13 2018

Performance Year 2018 Updates
The website has been updated to reference Performance Year 2018 information, including the dates for vendor authorization. [ Read More ]

JUN 20 2018

Performance Year 2018 CAHPS for ACOs Survey Quality Assurance Guidelines (QAG) Version 6
The CAHPS for ACOs Survey QAG V6 chapters and appendices are now available. [ Read More ]

JUN 20 2018

Performance Year 2018 CAHPS for ACOs Survey Instruments Page has Been Updated
The CAHPS for ACOs English CATI Script and Cover Letters are now available. [ Read More ]

Resources

Additional resources about patient experience measurement and quality improvement.

CAHPS Ambulatory Care Improvement Guide.
Practical strategies for using CAHPS as part of your quality improvement efforts.

CAHPS Podcasts.
Learn from organizations using CAHPS for quality improvement, and hear updates from experts.

Commentary: the Great Patient Experience Survey Myth.
Separate fact from myth about the use and role of patient experience of care surveys.

Aligning Forces for Quality (AF4Q).
Explore how a signature effort to lift care in 16 communities made patient experience meaningful.

AF4Q Inventory of Improvement Resources.
A free inventory of toolkits, guides, reports, and webcasts to support organizations in improving patient experience.