The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

Information about updates to the CAHPS for ACOs Survey planned for reporting year 2018 is available.

Survey Instruments for the 2018 reporting period.

The survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines
Announcements
SEP 19 2018

CAHPS for ACOs Survey Technical Corrections and Clarifications
The Technical Corrections and Clarifications document is now available and includes revisions to Chapter 5, Data Collection Protocol, as well as the English CATI Script. [ Read More ]

SEP 14 2018

2018 Optional Language CAHPS for ACOs Survey Materials are Now Available
The CAHPS for ACOs optional language survey materials are now available for performance year 2018. [ Read More ]

SEP 14 2018

Frequently Asked Questions for Customer Support Translations Now Available
The FAQs for Customer Support are now available for viewing and downloading in Cantonese, Mandarin and Spanish. [ Read More ]

Resources

Additional resources about patient experience measurement and quality improvement.

CAHPS Ambulatory Care Improvement Guide.
Practical strategies for using CAHPS as part of your quality improvement efforts.

CAHPS Podcasts.
Learn from organizations using CAHPS for quality improvement, and hear updates from experts.

Commentary: the Great Patient Experience Survey Myth.
Separate fact from myth about the use and role of patient experience of care surveys.

Aligning Forces for Quality (AF4Q).
Explore how a signature effort to lift care in 16 communities made patient experience meaningful.

AF4Q Inventory of Improvement Resources.
A free inventory of toolkits, guides, reports, and webcasts to support organizations in improving patient experience.