The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

Information about the CAHPS for ACOs Pilot Survey and the pilot test survey are available.

Survey Instruments for the 2017 reporting period.

The survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines
Announcements
DEC 12 2017

CAHPS for ACOs Survey Technical Corrections and Clarifications
The Technical Corrections and Clarifications document has been updated to include a correction to the 2017 ACO-12 Mandarin Mail Survey. An updated ACO-12 Mandarin Mail Survey has also been posted on the Survey Instruments page. [ Read More ]

NOV 20 2017

CMS-approved MSSP Communications Template (Spanish)
To inform patients about the CAHPS for ACOs Survey, ACOs must use the CMS-approved communications template, which is now available in both English and Spanish. [ Read More ]

OCT 25 2017

November 2017 Survey Vendor Training Materials
Training materials for the November 1, 2017 survey vendor training are now available. [ Read More ]

Resources

Additional resources about patient experience measurement and quality improvement.

CAHPS Ambulatory Care Improvement Guide.
Practical strategies for using CAHPS as part of your quality improvement efforts.

CAHPS Podcasts.
Learn from organizations using CAHPS for quality improvement, and hear updates from experts.

Commentary: the Great Patient Experience Survey Myth.
Separate fact from myth about the use and role of patient experience of care surveys.

Aligning Forces for Quality (AF4Q).
Explore how a signature effort to lift care in 16 communities made patient experience meaningful.

AF4Q Inventory of Improvement Resources.
A free inventory of toolkits, guides, reports, and webcasts to support organizations in improving patient experience.