The Consumer Assessment of Healthcare Providers and Systems (CAHPS) for ACOs measures experience of care for ACOs participating in Medicare initiatives. It is based on the Clinician and Group (CG CAHPS) survey and includes additional program specific survey questions.

Information about the CAHPS for ACOs Pilot Survey and the pilot test survey are available.

Survey Instruments for the 2016 reporting period.

The survey administration protocols are contained in the CAHPS for ACOs Survey Quality Assurance Guidelines
Announcements
DEC 02 2016

Updated CAHPS for ACOs Survey Technical Corrections and Clarifications
The Technical Corrections and Clarifications document has been updated to include revisions to the English CATI Scripts. (The CATI scripts for the optional survey languages will be posted and provided on the website at a future date.) [ Read More ]

DEC 02 2016

Updated English CATI Scripts
The English CATI Scripts have been updated to include a revision to the MONITOR and RESUME2 scripts and to add a RESUME3 script. (The CATI scripts for the optional languages will be posted and provided on the website at a future date.) [ Read More ]

OCT 07 2016

Updated Spanish Initial Survey Cover Letter
The Spanish initial survey cover letter has been updated with revisions throughout the letter. [ Read More ]

Resources

Additional resources about patient experience measurement and quality improvement.

CAHPS Ambulatory Care Improvement Guide.
Practical strategies for using CAHPS as part of your quality improvement efforts.

CAHPS Podcasts.
Learn from organizations using CAHPS for quality improvement, and hear updates from experts.

Commentary: the Great Patient Experience Survey Myth.
Separate fact from myth about the use and role of patient experience of care surveys.

Aligning Forces for Quality (AF4Q).
Explore how a signature effort to lift care in 16 communities made patient experience meaningful.

AF4Q Inventory of Improvement Resources.
A free inventory of toolkits, guides, reports, and webcasts to support organizations in improving patient experience.